Last month, in a conversation with a group of HR and people leaders, someone said quietly, “Our employees are definitely using AI… but I’m not convinced we’re using it well.” Heads nodded around the table. People shared how their teams were using tools like ChatGPT, Copilot, and other assistan...

  Last week, I attended the EY Strategic Growth Forum in Palm Springs, California, a global convening of top entrepreneurs, private equity leaders, and capital markets thinkers shaping the future of business. Between sessions on what it takes to scale, invest, and lead in an unpredictable econom...

  I heard a scary story from an operations leader who’s rolling out AI with their team. They connected a new “sales assistant” to their customer database and marketing tool. Within minutes, the agent interpreted a routine request, “follow up with dormant prospects,” as “email everyone.” It queue...

A few weeks ago, I sat in a room with leaders from some of the world’s most powerful companies. Billions are being poured into AI transformation. But when the conversation turned real, the numbers surprised me. Less than half their workforce was using the new tools. In those moments, the room we...